Where are the Ahlan Lounges located at Terminal 1?

There are two Ahlan lounges at Terminal 1, both located at D Gates. The Ahlan First Class Lounge and the Ahlan Business Class Lounge serving passengers traveling on all airlines except Emirates. Please note that the facilities are located on the airside of the airport.

Can I use the facility if I arrive at Terminal 3 and have an onward flight from Terminal 1?
Yes, you can use the Ahlan Lounge facility at Terminal 1. However, please note that Terminal 2 only has Marhaba lounge facilities available.

Do I need to go through a security check to access the facilities?
All facilities are situated on the departure levels. On arrival in DXB, you must complete transit security check to gain access to the departure levels.

What is the earliest time I can check in to the Lounge?
The earliest possible check-in time to the Lounge is three hours prior to your flight’s departure time.

If a guest has booked the lounge for a specific time and their flight is delayed, when will the lounge access begin?
Lounge access begins only from the time the guest enters the lounge, provided it is on the same business date.

Is there a Health Club at Terminal 1 if I have lounge access?
There is no Health Club at Terminal 1. However, there is a complimentary shower facility available for passengers with lounge access.

What amenities can I expect at the Business Lounge in Terminal 1?
The Business Class Lounge in Terminal 1 offers a range of premium facilities to enhance your travel experience, including:

• International Buffet
• Selected items for Beverages (Alcohol and Non-alcoholic) 
• Free Wi-Fi 
• Shower facilities
• Massage Chairs 
• Sofas & Reclining Chairs
• Flight Information Screen (located at the Reception Area) 
• Television with Selected TV Channels

What amenities can I expect at the First Class Lounge in Terminal 1?
The Fist Class Lounge in Terminal 1 offers a range of premium facilities to enhance your travel experience, including:

• Concierge assistance on departure
• Catch up on the latest with a wide selection of international publications made available through print and digital versions
• Relish an extensive range of international hot and cold buffet spreads or select from our a la carte menu specially prepared in our display kitchen
• Select from a choice of alcoholic and non-alcoholic drinks served from our dedicated bar area
• Stay connected with our high speed WIFI connectivity
• Unwind and rejuvenate with our express treatments at Timeless Spa (optional)
• Shower rooms with amenities
• Make use of our fully-equipped Business Centre
• Smoking rooms available
• Kiddies corner
• Specially designed kiddies menu for the junior foodies

Why should I pre-book a lounge?
Pre-booking a lounge allows you to secure a special price and skip the queues and long waits. During busier hours, there is a chance that you might be turned away if the lounge reaches full capacity, so booking in advance ensures you have guaranteed access.

Do Priority Pass members need to book in advance to access lounges?

No, Priority Pass members do not need to book in advance. To access the lounge, the member must present either the digital membership or physical Priority Pass card, along with their boarding pass, at the lounge reception for verification and registration.

The number of guests allowed to accompany a Priority Pass member depends on their membership entitlement. Please verify this directly with your Priority Pass issuer, as lounge attendants cannot access this information.

Does the Ahlan Lounge have a changing room?
No, the lounge does not have a designated changing room. However, you can use the washroom facilities. If the washroom facilities are unsuitable, the lounge staff can assist you with access to the complimentary shower facilities included with your booking.

Is there a prayer room in the Ahlan Lounge?
The lounge does not have a dedicated prayer room. However, a prayer mat can be provided upon request for your convenience.

Will alcoholic beverages be available during Ramadan?
Yes, alcoholic beverages will be served at all times during Ramadan.

How can I cancel my booking?
If you booked as a guest, cancellations must be requested via email.

Does Ahlan Lounge have sleeping arrangements for babies?
No, Ahlan Lounge does not have specific sleeping arrangements or beds for babies. However, a sleeping room is available at the Ahlan First Class Lounge for an additional cost.

Are Snooze rooms available?
Snooze Room is available at the Ahlan First-Class Lounge at Terminal 1 for an additional cost. Rates are AED 195 for 2 hours, AED 275 for 3 hours, AED 350 for 4 hours, with an additional charge of AED 100 per hour. These rooms are for single occupancy only and can be booked directly upon arrival, with payment made at the reception desk.